Terms of service

Last updated: 8 July 2026 · en-GB

1. Who we are, and about these terms

The Forest School App is provided by The Code Guy Ltd, a company registered in England and Wales (company number 09407392), whose registered office is The Old Byre, 15 Redgates Lane, Sewards End, Saffron Walden, CB10 2LW. In these terms, "we", "us" and "our" mean The Code Guy Ltd, and "the app" or "the service" means the Forest School app.

These terms are the agreement between you and us for using the service. By creating an account or using the app you accept them. If you set the app up for an organisation (a provider), you confirm you are authorised to accept these terms on that organisation's behalf, and "you" then means both you and that organisation.

2. Some definitions

• Organisation: the provider that runs the forest-school provision and holds the billing account. A freelance leader running their own provision is a one-person organisation.
• Practitioner: a leader, assistant or volunteer who uses the app.
• Your content: the records and information you or your organisation enter into the app.
• Subscription: a paid plan for an organisation.

3. What the app does

The app helps you plan and run forest-school sessions and keep the related records. It is a tool that supports your record-keeping; it does not replace your professional judgement. Your organisation remains responsible for its own compliance, safeguarding, ratios, risk decisions and duty of care. You must not rely on the app as a substitute for meeting those responsibilities.

4. Accounts

Practitioners can use the app on a free account. You must be at least 18 to hold an account. You are responsible for keeping your login secure and for activity under it, and for keeping your details accurate. Tell us promptly if you think your account has been compromised.

5. Organisations and billing

The organisation is the billing account, and one subscription covers the whole team. Paid plans are billed monthly in advance through our payment provider, Stripe. The price shown includes VAT at the applicable UK rate, so nothing is added at checkout; our VAT number is GB 204 2159 52. Where you take parent payments through the app, a platform fee (currently 1%, VAT included) applies to money we collect for you; free bookings and offline payments are not charged a fee, and you may choose to pass the fee on to parents. Stripe's own card processing fee is separate, is set by Stripe and is taken from your payout. We will give you reasonable notice of any change to your price, and you may cancel before it takes effect if you do not wish to continue.

6. Free trial

A new organisation starts with a 30-day free trial, with no card required. If you do not choose a plan by the end of the trial, your account is not deleted: it becomes read-only until you subscribe, so your records are never lost.

7. Your right to cancel (consumers)

If you are a consumer (for example, a sole trader signing up in a personal capacity), you have the right under the Consumer Contracts Regulations 2013 to cancel within 14 days of subscribing, for any reason. To cancel, tell us at hello@forestschool.app or use the cancellation option in your settings, and we will refund what you have paid. If you ask us to begin (or continue) the paid service during that 14-day period, you agree we may keep a proportionate amount for the service already provided. This does not affect your other statutory rights.

8. Cancelling and what happens to your records

You can cancel at any time from your settings. You keep access until the end of the period you have paid for, and you can export your records before then. When an organisation closes its account, its records can be exported first and are then permanently deleted within 30 days, unless the law requires you or us to keep certain records (such as safeguarding or incident records) for longer. We will not delete an organisation's records without notice.

9. Your data, and our role

Your content is yours. Your organisation owns the data it enters and remains its data controller; we process that data only to provide the service, as its processor, on the terms set out in our Privacy policy and the data-processing terms below, which form part of this agreement. We own the app's software, design and brand, and grant you a limited, non-exclusive, non-transferable right to use it while these terms are in force.

Data-processing terms. When we act as your processor, we will: process your content only on your documented instructions (including these terms); ensure our staff are bound by confidentiality; apply appropriate security measures; use sub-processors only under written terms and tell you of changes; assist you, so far as reasonable, with data-subject requests, security, breach notification and any required impact assessments; and, on the end of the service, delete or return your content as described above. The categories of data and people, and the purpose of processing, are those described in our Privacy policy.

10. Acceptable use

Use the app lawfully and as intended. You must not misuse it, attempt to break or probe its security, disrupt it, or use it to store data you have no right to hold. You confirm that you have the necessary consents and lawful basis for the children's and families' data you enter, and that you are responsible for its accuracy. We may remove content, or suspend access, that breaches this section.

11. Availability and support

We aim to keep the app running reliably, and the field app is built to work offline. Syncing, billing and the web back-office need an internet connection. We provide the service with reasonable care and skill, but we cannot guarantee it will be uninterrupted or error-free, and we may carry out maintenance from time to time, which we will try to schedule sensibly.

12. Third-party services

Some features rely on third parties (for example Stripe for payments). Your use of those features may also be subject to the third party's terms. We are not responsible for third-party services we do not control.

13. Suspension and termination

We may suspend or end your access if you seriously or repeatedly breach these terms, if payment is overdue, or if we must to protect the service, other users or children's safety. Where it is reasonable to do so, we will warn you first and give you a chance to put things right. You can stop using the app and close your account at any time.

14. Our responsibility to you

We do not exclude or limit our liability where it would be unlawful to do so: this includes liability for death or personal injury caused by our negligence, for fraud, and for anything else that cannot be excluded by law. If you are a consumer, your statutory rights (including under the Consumer Rights Act 2015) are not affected by these terms.

Subject to that, we are not liable for loss that is not reasonably foreseeable, for loss arising from your own failure to meet your compliance, safeguarding or duty-of-care responsibilities, or for indirect or consequential loss; and our total liability to you arising out of or in connection with the service in any 12-month period is limited to the greater of the fees you paid us in that period and £100.

15. Your responsibility to us

If we suffer a claim, loss or cost because you used the app unlawfully, broke these terms, or entered data you had no right to hold, you agree to be responsible for that to the extent the law allows. This does not apply to consumers beyond what the law permits.

16. Changes to the service or these terms

We may improve or change the service, and we may update these terms (for example to reflect new features or legal requirements). We will post changes here and update the date above, and we will give reasonable notice of significant changes. If a change materially disadvantages you, you may cancel as described above. Continuing to use the app after a change takes effect means you accept the updated terms.

17. Governing law and other terms

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that if you are a consumer you may also bring proceedings in the part of the UK where you live. If any part of these terms is found to be unenforceable, the rest continues to apply. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours if your rights are not adversely affected. These terms, with our Privacy policy, are the entire agreement between us.

18. Contact

Questions about these terms? Email hello@forestschool.app, or write to The Code Guy Ltd at The Old Byre, 15 Redgates Lane, Sewards End, Saffron Walden, CB10 2LW.